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There isn't a way to change the status to expired. But the Background Check dashboard will show you backgrounds checks that have expired so you can order a new one. Please add the request to set status to expired in the Ideas for Ministry forum. 

Sarah, Please call our support department at 800-669-2509 to report these types of errors. This way they can troubleshoot the issue with you and get a ticket over to our Product Leads as necessary. You can reach them Mon - Thur 9:00 am to 7:00 pm EST and Fri 9:00 am to 5:00 pm EST. 

Hi @Gil Strader7 That does seem odd, especially since you are a Group Leader.

I would suggest contacting support to find out exactly what is going on. You are more than welcome to come back here and let us know your findings, in case it is something simple that someone else can use as a fix, in the event this happens to someone else. This sounds like a bug on your end. You could try to force close the Realm Connect app and reopen it, then see if that fixes it. Otherwise, call support.

I can't view the directory on my smartphone but I can view it with logged in on my laptop.  Help?  I am a group leader.