Hi John Washam. I'm sorry to hear that notifications are not working. I would suggest that you call our support team. I'm not sure why you would not be receiving chat notifications.
ACST Support
Call 1-800-669-2509 (option 1)
- Monday - Thursday - 9a - 8p(ET)
- Friday - 9a - 6p(ET)
- Saturday - Sunday - Closed