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Nina Strickland
Office Administrator
Asked a question 6 months ago

We have a member who is trying to set up their Realm login and Realm keeps giving them an error message saying their email is not valid. The email is one they've used for many years and we have it in their profile correctly. Their email address ends in "live.com" if that makes a difference... Any ideas why Realm would refuse an email as invalid?

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That is an odd issue. I would suggest that you get in touch with our Support Team to see if they can help you resolve this issue. I've not heard of any specific issues with "live.com18".

Call 1-800-669-2509 (option 1)

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