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Asked a question 2 months ago

We launched digital check in for our preschool/children ministries last week. Both last week and this week, Realm no longer allows parents to check kids in 30 minutes after Bible study starts. We tried expanding the event time to see if that fixed the problem (from 9-10:30 to 9-11:30). It did not. How do we fix this problem.

Where am I?

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Hi Melanie, It's best if you call our support department so they can connect with you to troubleshoot this. You can reach them at 800-669-2509 Mon - Thurs 9 am to 7 pm EST and Fri 9 am to 5 pm EST.