When I run our Kiosk with my personal Windows 10 laptop everything works smooth as silk. When I try to run a Windows 11 laptop I can print a test badge, but the badges will not print while we are checking children in. We have the java and the QZ loaded and running. Anyone else have this problem?
Check-In154 followers24 questions42 posts
154 followers
24 questions
42 posts
Following topics are the best way to stay up to date and to join in on the conversation. Select any or all the topics that will help you in your ministry.
Answer
Check-In
Mary, 1 - make sure the individual checking in has a family position of child, 2 - if multiple ministry areas are selected in the Check-in kiosk, make sure each of them has a badge template selected, 3 - give our support department a call so they can connect with you to see how you have the kiosk set up. The hours are Mon - Thur 9:00 am to 7:00 pm EST and Fri 9:00 am to 5:00 pm EST.
Answer
Check-In
Great tip @Amanda Englehart3!
@Lisa Thompson4 I may suggest you getting in touch with our support department. I'm not sure why Mobile Check-in wouldn't be working on your Group Events. In theory, you should be able to set up your services under your system group for your ministry, have people download the Realm Connect App, and then encourage them to check themselves in when the app notifies them of the upcoming service.
Maybe you had people with notifications turned off, and didn't know how to check-in otherwise?
There is a video available that you can share to your congregation.... (More)
Answer
Check-In
I am not aware of a way to get a link to mobile check in a registration event, but maybe some one else does. Here is the work around we have:
We have a master group in Realm that everyone is automatically input into when their profile is created. It's a system group, so I'm not sure logistically how this works.
Then we made a reoccurring group event for Sunday worship. This will then let it go through the check in kiosks if you want it. We still use attendance pads in addition to our kiosks, so we have a... (More)
